Your GDPR Rights

Last updated: January 2025

The UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 give you strong rights over your personal data. This page explains those rights in plain terms.

Data Controller

The data controller for this website is:

• Company: puzzlexa.com
• Email: support@puzzlexa.com
• Address: 191 Drayton Lane, Zephyr Cross, Greater London, ZC1 4PQ, United Kingdom

1. Right of Access

You can ask us for a copy of all personal data we hold about you. This is called a "Subject Access Request" (SAR).

How to use it: send an email to support@puzzlexa.com with the subject line "Data Access Request". We will reply within 30 days.

We may ask you to prove your identity first. This is to keep your data safe from others.

2. Right to Correction

If any data we hold about you is wrong or out of date, you can ask us to fix it.

How to use it: email support@puzzlexa.com and tell us what needs to change. We will update it within 30 days.

3. Right to Deletion (Right to be Forgotten)

You can ask us to delete all your personal data. We must do this unless we have a legal reason to keep it.

How to use it: email support@puzzlexa.com with the subject "Delete My Data". We will remove your data within 30 days and send you a notice when done.

Note: if we delete your data, you will lose access to the beta and any linked services.

4. Right to Restrict Processing

You can ask us to limit how we use your data. For example, you might want us to keep it but stop using it for emails.

How to use it: email support@puzzlexa.com and explain what you want us to limit. We will act within 30 days.

5. Right to Data Portability

You can ask for your data in a common, machine-readable format (like CSV or JSON). You can then give this data to another service.

How to use it: email support@puzzlexa.com and ask for your data in a portable format. We will send it within 30 days.

6. Right to Object

You can object to us using your data for:

• Direct marketing (emails, news, updates)
• Profiling based on your data
• Processing based on our "legitimate interest"

How to use it: email support@puzzlexa.com and tell us what you object to. We will stop that processing unless we have a strong legal reason to keep going.

7. Right to Withdraw Consent

If we process your data based on your consent, you can take that consent back at any time. This will not affect anything we did before you withdrew.

How to use it:

• Marketing emails: click the "unsubscribe" link in any email we send
• Cookies: clear your browser cookies or use our cookie banner to change your choices
• All consent: email support@puzzlexa.com and ask to withdraw consent

8. Rights Related to Automated Decisions

We do not make decisions about you using only automated systems. If this changes, we will update this page and let you know.

How to Manage Cookies

When you first visit our site, a cookie banner asks for your choice. You can:

• Accept all cookies
• Accept only needed cookies
• Open settings to pick which types you allow

To change your choice later:

1. Clear your browser cookies for this site
2. Visit the site again - the banner will appear once more
3. Make your new choice

You can also block cookies in your browser settings. Note that this may stop parts of the site from working.

How We Respond to Requests

We aim to answer all GDPR requests within 30 days. If a request is complex, we may need up to 60 days. We will tell you if we need more time.

There is no fee for most requests. If a request is clearly too broad or repeated, we may charge a fair fee or refuse it.

Complaints

If you feel we have not handled your data well, you have the right to complain to:

• The Information Commissioner's Office (ICO)
• Website: ico.org.uk
• Phone: 0303 123 1113

We ask that you contact us first so we can try to fix the issue. But you can go to the ICO at any time.

Updates to This Page

We may update this page when laws change or when we change how we handle data. The date at the top shows the latest version.

All rights reserved 2026.

This website is owned by puzzlexa.com company. puzzlexa.com company address: 191 Drayton Lane, Zephyr Cross, Greater London, ZC1 4PQ, United Kingdom.