Privacy Policy

Last updated: January 2025

1. Who We Are

This website is run by puzzlexa.com ("we", "us", "our"). We are the data controller for the personal data we collect through this site.

Data Controller: puzzlexa.com

Contact Email: support@puzzlexa.com

Address: 191 Drayton Lane, Zephyr Cross, Greater London, ZC1 4PQ, United Kingdom

2. What Data We Collect

We collect only the data you give us when you sign up or contact us:

• Name - to address you in emails
• Email address - to send you beta access info and updates
• Phone number (optional) - only if you choose to share it
• Age consent - to confirm you are 18 or older
• Marketing consent - whether you want news and updates

3. Cookies and Analytics

We use cookies on this site. There are three types:

Necessary Cookies

These are needed for the site to work. They remember your cookie choices and keep things running.

Analytics Cookies

If you agree, we may use analytics tools to see how visitors use our site. This helps us make it better. The data is grouped and does not name you.

Marketing Cookies

If you agree, these cookies help us show you content that fits your interests. You can turn them off at any time.

You can change your cookie choices using the cookie banner or by clearing your browser data.

4. How We Use Your Data

We use your data for these reasons:

• To register you for the beta programme
• To send you updates about the game (only if you agreed)
• To reply to your questions or support requests
• To improve our website and services
• To follow UK law and GDPR rules

5. Legal Basis for Processing

We process your data based on:

• Consent - you gave us clear consent when you signed up
• Contract - to provide the service you asked for (beta access)
• Legal duty - to follow UK data protection laws
• Legitimate interest - to improve our site and services

6. Data Sharing

We do not sell your data. We may share it with:

• Service providers who help us run the site (hosting, email)
• Law enforcement if required by law

All third parties must follow GDPR rules and keep your data safe.

7. Data Retention

We keep your data for as long as needed:

• Beta signups: kept for up to 24 months after the beta ends
• Support emails: kept for up to 12 months after your last contact
• Analytics data: kept for up to 26 months, then deleted

You can ask us to delete your data at any time. We will do so within 30 days.

8. Your Rights Under GDPR

You have the right to:

• Access - ask for a copy of your data
• Correct - fix any wrong data we hold
• Delete - ask us to remove your data
• Restrict - limit how we use your data
• Portability - get your data in a common format
• Object - say no to certain types of processing
• Withdraw consent - take back your consent at any time

To use any of these rights, email support@puzzlexa.com. We will respond within 30 days.

9. Data Security

We use strong measures to keep your data safe. This includes encrypted connections (HTTPS), secure servers, and access controls. No system is perfect, but we take all fair steps to protect you.

10. Children's Data

This site is not for anyone under 18. We do not knowingly collect data from minors. If we find we have, we will delete it at once.

11. Changes to This Policy

We may update this policy from time to time. The date at the top shows the latest version. Big changes will be noted on the site.

12. Complaints

If you are not happy with how we handle your data, you can complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

All rights reserved 2026.

This website is owned by puzzlexa.com company. puzzlexa.com company address: 191 Drayton Lane, Zephyr Cross, Greater London, ZC1 4PQ, United Kingdom.